Housing Programs

Northeast CAN at Housing Day

Coordinated Access Network (CAN):

In 2007, WRCC led the development of a Ten Year Plan to End Homelessness for the Windham area. In September of 2014, the Ten Year Plan evolved into the Northeast Coordinated Access (CAN) system. The concept behind Coordinated Access Network (CAN) is to offer a “no wrong door approach” for those seeking housing.  Rather than contact individual agencies for assistance, homeless persons can simply make one phone call to 211 and receive an appointment for assessment usually within 24 hours.  At this appointment, information on clients is gathered so that they may be accessed and screened for available shelters and/or housing-assistance programs.

Permanent Supportive Housing (PSH): WRCC manages a total of 61 units of Permanent Supportive Housing (PSH) funded by The U.S. Department of Housing and Urban Development and the Department of Mental Health and Addiction Services. PSH programs are for chronically homeless persons who are coping with psychiatric disabilities and/or chemical dependency. Tenants in PSH pay 30% or less of their income toward rent and receive case management services to help them retain their housing and practice good tenant skills.

Connecticut Rapid Rehousing Program: (CT RRP) is a Department of Housing funded statewide housing initiative that is a combination of housing location; up to one year of stabilization/case management services; and limited financial assistance to help homeless households quickly transition into permanent housing and achieve housing stability.

PSH and CT RRH case managers services include but are not limited to the following:

  • Performing housing search services and placement for all participants.
  • Helping participants to increase and manage income and acquire self-sufficiency by performing household budgeting; identification and correction of credit history; and referrals for employment opportunities.
  • Regularly providing crisis prevention and intervention services with tenants and landlords to maintain housing.  In the case that either a landlord expresses concern with a tenant’s behavior, WRCC staff address issue/s with tenant immediately and provide the necessary education and/or assistance to tenant to correct the problem/s.
  • Providing assistance to participants to obtain benefits including Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), State Administered General Assistance (SAGA), Supplemental Nutrition Assistance Program (SNAP), Temporary Aid to Needy Families (TANF), Woman and Infants program (WIC), Medicaid and Medicare.
  • Regularly consulting with community health providers to secure necessary treatment, services and appointment with participants.
  • Providing transportation to participants to help them keep medical appointments, secure benefits and other basic needs.

WRCC’s PSH and CT RRH enroll households into the programs through our CAN process.  If you are homeless, please call 211 to arrange an appointment in order to be screened and potentially placed on the waitlist for either of these programs.

Housing Management (Pleasant Street Project): WRCC operates a five-unit HUD residence for people with mental disabilities to foster independent living.

WRCC on Local TV

In December 2016, WRCC Housing Program staff were guests on the local TV series On the Homefornt. A link to the program for online viewing 24/7 is below:

WRCC TV Re: Local Housing Programs
Featuring: Kim Jakowski, Associate Director of Housing and NAtalie Muniz, Rapid Rehousing Coordinator